Free Useful Information to a Manager Essay Sample
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The four factors that determine how useful information is to a manager are quality, timeliness, completeness, and relevance (Jones & George, 2008).
Quality refers to how accurate and reliable information is. Accurate and reliable information is valuable information to managers. Low quality information is dangerous for decision making. For instance, the managers of Powerhouse, a UK based electrical goods retail store, were convinced by their website developers that their website was in its best form and could be accessed by anyone interested (Barnier, 2011). However, they later realized that they were losing customers. The problem was that many customers were using Firefox and the website could not be reached via this search engine. This wrong information caused enormous losses to the company.
Timeliness is another crucial factor. This refers to the presence of information during the decision-making period. This requires information to be continuously updated in order to guarantee satisfactory decision-making. In the early 2000s, many IT business managers in Africa took advantage of the falling prices of Floppy disks and imported them in large quantities. What the managers did not know was that the floppy disks were becoming outdated as the world was moving to flash disks (Barnier, 2011). Besides, new computers would not have a floppy disk drive. Untimely information led to massive losses.
Let us move to completeness. Managers need complete information in order to exercise full control. The information needs to be certain, unambiguous and rational. In 2003, President Bush allowed the invasion of Iraq having been convinced of the existence of weapons of mass destruction (WMDs) in that country (ISACA, 2009). Though resources were used and lives lost, no WMDs were ever found. President Bush had relied on incomplete information.
The last factor is relevance. Managers should only be given significant information in order to save time and maximize productivity. Time should be spent on useful information rather than on irrelevancies (Barnier, 2011). For example, in the case of data analysis in an organization, the manager should be presented with the conclusions rather than the step by step statistical techniques involved.
Indeed, usefulness of information to managers should be guided by quality, timeliness, completeness, and relevance.