Free Believing and Doubting Memo Essay Sample


In this book, the author explicitly that organization cannot succeed without proper impression management. Proper impression management is very critical for the success of any organization. In this connection, organizational staffs have to work hard in order to maintain proper impression of their organization.

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Several examples in these chapters help us to understand organizational behavior to a wider scale. In addition, the small stories help in explaining the various events that take place in an organization and how stakeholders can maintain proper organizational impression in such events. This section has short and clear examples of every behavior that is common in various types of organizations.

The book has a case study "Fair Day's Work", this section highlights the meaning of fair days work and pay. This section shows the importance of education in improvement of skills and proper management of processes. The story highlights the importance of quality in the organization whereby stakeholders should not set higher quotas. This is because when this is done workers will work faster and there increase chances of mistakes, this is the concept of fair day's work and pay is introduced.

The book also introduces the "production rate norm" concept, in the story the worker believes that if he or she increases production then management will increase days work over time. This is a very important concept that shows why workers may fail to increase their productivity for fear of an increase in days work.

The book highlights the crash between traditional and the cultural interpretative of the proposed change in the production line, workers feel that they will be forced to work more, also the workers feel that having worked for over 10 years in the production line, the did not need additional training. This conflicts with the ration perspective, which is aimed at introducing more effective ways of producing. On the other hand, workers resist arguing that they have experience and know much.

The other concept introduced in the book is negative reinforcements, this refers to a form of punishment given to workers that help in improving their relationships, and work, in the case a worker attends meetings every morning, and over time their relationships improve and the results is beneficial to the organization. This section therefore shows how negative reinforcements are used to enforce positive behavior and change in the organization.

The book also highlights ways in which to motivate workers, there are various ways that workers can be motivated including monetary compensations, promotions and other forms of compensation and appreciation. Monetary compensations is not always a good way to motivate workers although it can be used in some cases. Appreciating workers and recognizing their contribution is one way in which workers can be properly compensated.


The various chapters of this unit helps members of an organization to know what they are supposed to do and what they are not supposed to do to maintain a proper impression for their organization. The book shows the meaning of fair day's work and pay, motivation, production rate norms, traditional, rational and cultural conflict perspectives and principles of positive and negative reinforcements.


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