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Terms and Conditions of using BestWritingService

Submitting a Refund Application 

Refunds are available for up to 14 days after a deadline expires. Where plagiarism complaints are concerned, there are no time limits. Customers should, however, submit a valid report to prove the plagiarism is the writer’s fault.

Note: Some plagiarism checking systems deemed reliable are Turnitin and its partner sites (WriteCheck and iThenticate). Cases that are not considered plagiarism are correctly cited quotes, some parts of an assignment itself (e.g., its questions), referenced material and ToC (table of contents). However, other systems (e.g., are not considered credible since their reports usually draw attention to referenced material and direct quotations as plagiarized text. Neither can hand-written notes be accepted as proof of plagiarism.       

  1. Instances of plagiarism found in the customer’s own part of a continuation order cannot be attributed to our company. It is only those sections that our writers create are analyzed for originality.
  2. If a customer is not satisfied with an order, the matter will be examined by our Refunds Team and a report provided. Where claims are valid, we will offer a full or partial refund. Customers can expect a response within three to four (business) days.


  1. We offer revisions (free-of-charge) for up to 48 hours (2 days) of a deadline expiring. An additional compensatory order will need to be placed beyond this period. A further refund cannot be provided if our writer agrees to undertake any requested revisions for free.
  2. In the case of bulkier assignments, e.g., those that total 20 pages or more, free revisions are provided for up to thirty (30) days after the deadline expires.
  3. Free revisions cannot be provided where original instructions are altered. Where essential materials are not provided until the writing is in progress or until after it has been done, an additional compensatory order will likely be required.
  4. In opting for a free-of-charge revision, the customer should specify a new deadline and submit their revision instructions. Owing to the complexity of some instructions or if we are unable to reassign a particular order, revisions can take up to one day (24 hours). However, we will make every possible effort to ensure the revised order is returned to you by the agreed deadline.
  5. We advise customers to watch out for possible communications from our writing staff or administrators, which will be sent by email or to the customer’s profile page on our website. It sometimes happens that customers do not attach/upload important materials when submitting their order. It is, however, the responsibility of the customer to provide us with explicit instructions and all essential materials at the outset or upon request.
  6. If the client wants to have more time for a free revision, it is possible to choose "Extended Revision" option while making the order. This option costs only 30% of the order price, and it extends a timeframe for a free revision from 48 hours to 14 days. It is important that revision request should comply with original instructions with no changes. If the customer does not need any revision with "Extended Revision" option enabled, the extra 30% fee is not refunded.

A Full Refund

  1. Full (100%) refunds are offered if a customer is double-charged or erroneously places a duplicate order. If this happens, the customer should contact our customer services team immediately and cancel their order.
  2. Full (100%) refunds are offered if we fail to find you a writer.
  3.  If we issue a full refund, you should not use any materials or papers already provided by our company in relation to that order.

A Partial Refund

  1. Customers may apply for a partial refund if they selected an incorrect number of pages when ordering. The partial refund will be based on the correct number of words.
  2.  We may reduce the refund amount by an appropriate percentage where the customer chooses the incorrect writing level.
  3. Our company may choose to recalculate the percentage amount of the refund in cases where a customer provides conflicting instructions, e.g., if the information on the order form conflicts with any materials the customer attaches.
  4. Cancellation: 

Refund percentage

Passed deadline


10-19% of the deadline


20-29% of the deadline


30-39% of the deadline


40-49% of the deadline


50-59% of the deadline


60%+ of the deadline

NB: Orders cannot be cancelled when the original deadline has 30% left and our company has assigned a writer to that order. Additionally, it is not possible for us to accept cancellation when a writer has completed an assignment and uploaded it.

All tips are non-refundable. The payment for custom writing, editing, proofreading, rewriting, formatting may be refunded only. Tips cannot substitute an additional or compensation order.

Late Verification

  1. Where verification of an order is late - e.g., if there is a delay on the part of a customer in responding to requests for proof of identification from our Finance representatives to prevent fraud – the deadline starts as soon as the relevant proof is received. Customers can either request a deadline extension due to late response or, if the paper is urgent, submit an additional order.

Word Count Issues

  1. We do not count pages visually, but by the word count per page (number of words per page is 300). For assignments of a technical nature, however, where a lot of calculations are required, this rule does not apply. The price of the order will be calculated on the complexity of the assignment.
  2. Presentation assignments (PowerPoint). We apply a charge for speaker notes, which customers can select when placing an order. These notes comprise of between 100 and 150 words per slide.
  3. We calculate online tests according to the amount of questions (with each page comprised of 5 questions). “Multiple choice” assignments are subject to the exact same rule. Hence, if a customer has an assignment of 15 questions, they should place an order for three pages. 


  1. It will be necessary to compensate for assignments that need to be delivered early. In these cases, our company calculates the cost of the order and may ask that an additional order is placed. If the writer who works for us agrees to deliver an order early without extra compensation, we cannot issue a refund at a future date.
  2. If an order is late being delivered without prior agreement with the customer or without an extension being agreed, our company may offer at least a partial refund. The price difference will be calculated again according to the prices published on our website.

Order Type

  1. Customers are encouraged to select the correct type of order when using our website. For example, remember to choose “Essay” rather than “Test” if you want an essay. Refunds cannot be granted when payment for a particular service has not been received.
  2. Our writers will reword or paraphrase a text provided by the customer in the case of orders for “Rewriting.” If extra research is required or a customer wants sources to be changed or a new section added, a compensatory order should be placed because these extra services are similar to writing from scratch.
  3. Each customer is encouraged to check their email and profile page regularly in case our writers or administrators have sent them messages. We really appreciate prompt responses from customers, especially if we need them to approve a topic our writers have chosen.


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