Free Strategic Quality Management Essay Sample


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Improvement Initiatives

Originator – Also web address or journal reference


Discuss – What is it? How is it used? Name 1 organization that uses it.

  1. Balanced Score Card


(Balanced Scorecard, 2011)

Financial planning stage.

This is a planning and management tool with a bias to strategy.  It is in line with strategy in that it is achieved during conception of business goals, missions, visions and objectives and also goes as far as monitoring. Most applied by financial institutions.

2. Customer Relations Management

(Williams, 2006)


Customer focus.

Customer relation management refers to tools, methodologies and modes of communication that are meant for organizing the way an enterprise relates to its clients. Each and every organization has to adhere to this strategic quality management system. An example of an organization that applies this is Virgin Atlantic Airlines.

3. Empowerment


(Wiley Knowledge for Generations)

Product design.

This is a form of strategic quality management in which employees are given the opportunity to discover and rectify quality problems. The education sector is most likely to use this system.

4. High Performance Teams


(Wiley Knowledge for Generations)


Continuous improvement.

This is a system of quality management that emphasizes on the teamwork as a tool for solving quality issues. Applies in the car manufacturing companies, applying the just in time concept, such as Toyota, Japan.

5. ISO Standards 9000


(Wiley Knowledge for Generations)


Product development.

This is a set of quality ideals that are universally acceptable. Once certified, an organization is projected to have met all the standards.

6. ISO 14000


(Wiley Knowledge for Generations)


Environmental management.

ISO 14000 is put in place to gauge an organization’s environmental obligation. This is mostly applicable in firms affiliated to environmental issues such as oil exploration firms.

7.ISO 27000


(ISO, 2009)




Information management.

This is a set of standards that govern the security and privacy of information. It is used by companies, such as email providers, and companies entrusted with personal customer information.

8. ISO 26000

(ISO, 2011)

Corporate responsibility.

This is a set of strategic quality management standards that dictate the company’s corporate responsibility. This is especially applicable in the oil exploration and mining firms.

9. ISO 31000


(ISO, 2011)




Risk Management.

This is a branch of ISO standards that governs a company’s risk management framework. These standards commonly apply to private firms which subscribe to market shares.

10. Ethics Standards

(Pace, 2007)


Production stage.

Production of quality products is considered as ethical. This dictates customer satisfaction.

11. Key Performance Indicators (KPI’s)

(Reh, 2012)








This strategy applies measurable goals, in order to quantify performance as per the stipulated standards.

12. Lean Manufacturing


(Lean Enterprise Institute, Inc, 2009)

Continuous improvement.

This system puts emphasis on quality of production, while ensuring utilization of fewer resources. Lean is mostly applied in high precision works, such as motor assembly.

13.Organizational Transformation



(Ferlic, 2009)




Continuous improvement.

Organizational transformation deals with ridding poor organizational cultures, while enacting those that may enhance growth.

14. Six Sigma


(Six Sigma, 2005)




Continuous Improvement.

This is a system of quality management that puts into consideration all forms of lean manufacturing, while ensuring that products are free of defects. This system is widely utilized by vehicle manufacturing industries, such as Toyota.

15. Statistical Process Control



(Administrator, 2011)



Control stage.

A system which applies statistics in controlling and eliminating ineptitudes. This system may be used in book printing, in order to allow for smooth production.

16. Strategic Quality       Management


(, 2011)



Continuous development.

This system of management seeks to manage with strictness of business strategy, excellence and quality management. Strategic quality management applies all the tenets of total quality management.

17. Theory of Constraints





Risk management.

Constraints are limiting factors to the development of quality products. This theory utilizes the fact that there is no organization without the constraint. This principle is utilized to bring out the best in an organization even when business is at its worst.

18. Total Quality Leadership (Navy)

 (Hurtado & Hourani, 2000)




Continuous improvement.

The total quality leadership in the navy dictates quality within the medical department of the navy. By applying this, health is gained amongst individual soldiers.

19. Total Quality Management

 (Air Force)

 (Kurtus, 2008)




Continuous improvement.

Total quality management in the navy is a long-term change that is directed towards the culture and exercised by each party within the air force, so as to deliver a quality end product. Usually it is applied in the air force, such as the American air force.

20. TRIZ


(Innovation, 2012)




Problem solution.

This is a form of strategic management that is involved in problem solving. These solutions can then be used in developing and inventing new processes and manufacture of better products.


Improvement Initiatives

Originator – Also web address or journal reference


Discuss – What is it? How is it used? Name 1 organization that uses it.

Integrated enterprise excellence



(Quality Digest, 2007)



Tendering stage.

This system targets excellence through elimination of low productivity resulting from integration of value chain measurement. This system aids in solving tough problems at a corporate level.

AIDS Intervention Management System


(Steinböck, 2009)




Data evaluation stage.

This system aims at the collection, organization, and finally, evaluation of Acquired immunodeficiency syndrome related issues. This system is applied by the New York health department.

ISO 19011




(ISO, 2011)




Management system audits.

The ISO 19011 systems offer guidelines for quality audit management standards, and are, therefore, applied by all organization that comply with ISO standards.

ISO 22002-3:2011




(ISO, 2011)





Production stage.

Launched in 2011, this program provides safety guidelines for prerequisite programs that target quality of food produced by farms through application of the best farm implements that ensure hygiene. This applies in most organization inclined to farming in the United States.

Critical Process Analysis is very important, as it allows for the development and an involvement initiative for every party affiliated to the product. Before the beginning of every job, the criteria for ensuring maximum requirements should be put in place to ensure quality objectives are met right from the development to the production period.

This form of strategic quality management can be an important tool, if applied to production scenarios in which there are many steps to be undertaken before arriving at the final product. Its implementation will not require complex machinery, but shall apply a devotion to documentation as means of future notes comparison, hence achievement of continuous development or improvement. It is through the serious execution of this simple strategy that quality can be achieved in the long run.

In exercising the 5P’s perspective to analyze the scenario in question, the different approaches applied here are: pattern, perspective, plan, ploy and position.    Planning is the most important stage of this argument, since it is through it that brainstorming of a project’s course is defined. The fact that President Obama’s administration never took heed of the credit situation at hand shows that there was insufficient planning. With respect to the ploy, the United States government should curb competition by maintaining good relations with competitors as part of a strategy to outdo them. Technical education and the INS system should be expedited to achieve the badly needed sophistication.

The government should also embrace new pattern of behavior, in order to cater for emerging needs to provide its citizens with unmatched resources and employment. This way more taxes shall be raised to cater for the rising demands for the debt settlement. The position that the United States government is in as a world superpower should be applied as a competitive advantage, so as to develop technologically by setting up an education system that self regulates to the demands of the world market. According to Mintzberg, innovation goes hand in hand with risk taking. President Obama’s administration should not down the offer to set up an oil pipeline stretching from Canada to the United States, as this is seen as a move to hold to the old principles at a time unemployment; is at its highest owing to lack of a strong strategic setup.

Strategy is a set of prearranged plans that are targeted at achieving a certain set of goals. Goals are achievable through continuous and consistent plans under unwavering and determined leadership. The protests leading to President Mubarak’s resignation were well-planned, and were achieved because of consistency and adherence to the set models for peaceful protests. According to the 5 P’s model, it is evident that a solid plan was implemented to achieve President Mubarak’s resignation. Unlike their Syrian counterparts, who acted under euphoria, they were fuelled by the urge to achieve sudden resignation of resident Bashar al-Assad as their success objective.

Through paralyzing of the city’s administrative purpose, it was the citizens of Egypt’s ploy, as they achieved the goal of influencing the government through disruption and dissuasion instead of applying force. In overcoming the culture of impunity, the citizens of Egypt soldiered on by applying this competitive advantage to convince the government’s topmost to pull out. Citizens of Syria should, therefore, go back to the drawing board, in order to make their protests peaceful and not as bloody as they are by the first redefining their vision.

The quality of air is deteriorating by the day and as such, there arises a need to eliminate the factors that hasten this state of affair. In order to tackle the issue of strategic quality management, a scenario, whereby a state agency involved in dealing with air pollution grounds the functions of an organization emitting excess carbon, may be used to expound on environmental management, in accordance with the 5 P’s of management. To undertake such a decision, the control agency must stipulate its own agreed minimum standards that should be met by all manufacturing companies registered under its umbrella. Therefore, a database of all poison emitting manufacturers must be put in place before executing any action. The ploy is that the government agencies are at an advanced stage of influence, thus this makes it easier to ground any company operations based on its set standards.

Strictness applies at all levels, in order for the standards to be adhered to. Culture that is not benefiting the society at large should be eliminated with an aim of improving the air standards without any segregation. As a matter of fact, consistency to the set pollution data should be embraced to achieve a highly responding pattern for the future improvement on the basis of straightforwardness. The position of a state agency shall not deter it from achieving its goals now that it has a competitive edge in achieving its goals. The ability of the soldier to achieve high air quality standards without any deterrence thereby depicts the agency from an integral perspective in eliminating the culture of air pollution.


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