Frequently Asked Questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

1. How does your service work?
After having filled your order form – proceed with the payment.

“Info” sign situated after every field’s name will give all the information you may need while filling out the form. A pop-up window will give you a hint on what details are required. Please make sure to give correct and exact instructions, as after the order is accepted and the work on it started it will be difficult to change the specifications. The time of the order will be counted from the moment you make a payment. We also give you a money back guarantee if we fail to deliver the services you ordered. To contact you we will use your phone number, e-mail, and your account at our site as main communication channels.

We assign a personal writer to your order.

As soon as you place your order the most appropriate writer will be assigned to your task. He/she may use a messaging system of your personal order page to ask you questions or obtain clarifications regarding the order. Every time you receive a message on your personal order page, a notification will be sent directly to your e-mail.

To communicate with your writer or support team log-in to your personal account

Stay in touch, use our messaging system to ask any order related questions or answer some writer’s requests if needed.

Do not panic if we have not found a suitable writer for you yet.

Our system works in the selection mode. It means that the best writer with the most appropriate specialization, willing to work with you will be assigned to your order. This way the most efficient and successful cooperation can be achieved.

How can I know that the paper will be of a good quality?

Our policy is to make our customers satisfied. How can we achieve this? Of course only meeting their requirements as well as high demands. We meet and exceed your expectations, and the team of professionals helps us in it. Former and current teachers and professors who know exactly what is needed to get a good grade and a praise of the tutor will do their best to provide you with the top quality work. We are proud to give guarantees of high quality and your satisfaction.

What if my requirements have changed?

You can update your order info until we assign a writer to the order or during initial writing stages, when no more than 10-15% of the deadline have passed. However, please note that you may be charged with additional compensation to the writer if you decide to change the level, volume, deadline or the service requested since your writer will have to handle new instructions. If you sent a message to your writer and did not get an answer immediately – do not worry. It means that he/she is simply conducting the research. If you have an urgent order, you can contact our online agents for assistance and quick responses are granted.

Download your order

As the deadline approaches you will receive a notification with the link to your account where you will be able to download your completed paper. If you meet any difficulties downloading the paper you will receive an e-mail with a Microsoft Word attachment.
Please, use our Customer Satisfaction Survey to inform us about the quality of our services.

How long will you write my paper?

Customer is the one who chooses the needed deadline, be it 3 hours, 24 hours, or several days. However, the time needed for research depends on the complexity of the paper, your instructions, and the urgency level you choose. But we should note that the sooner you place your request, the better it is, as it will give us some extra time if any alterations or extra research are needed. In case we fail to meet the deadline we will contact you and discuss all the details personally.

How can I use the paper?

Please, remember that the work we provide is a copyright piece, and you are not to hand it as your own. We provide our services with an educational purpose only and we do not support any cheating. Check our fair use policy to see the details.

What can I ask for in my order?

Tell us what you need and we will try to help you. The more specific you are the more satisfied you will be with the final result. You can specify the exact question to be answered, word count, style, structure and sources. To see more details check our order form.

How can I send a revision request?

There is a free revision period for every order. It depends on the number of pages in the ordered paper; so, it can be from 2 days to 30 days. You can ask for changes directly; to do this, you just send a revision request to the writer, go to the option My orders, then Completed orders, and look for the order you want to get revised. Then you should find a Request revision button and click on it. Do not forget to choose the deadline you can give to the writer and give all instructions concerning what you want to be changed. It is also possible to send a request to a Customer Support team and we will contact the writer on your behalf.

Will I be informed that the writer has started working on my assignment?

You can check on the writer’s ID in the line Writer of your order. If you can see the number, it means the writer has been assigned.

How can I get notified that the writer has been assigned?

The easiest way to monitor the order status is to do that manually. After you have made the payment and it has got through verification, you will see the status of the order set as "New." However, the very minute the writer is assigned to the paper, there is a new order status: "Processing." You will see the status “Sent” after the writer has uploaded the completed task. If you order your paper as a part of the VIP package, you will get immediate notification on every change of the order status. It is convenient to receive SMS notifications as you do not have to do any manual checks.

Can I delete my previous phone number from my account? I need to change my email; is that possible? Can I use a new password?

Use the tab Profile in your account for all changes. Choose Profile and then go to the option Edit Profile. Your click on Save changes will mean that you have saved the updates and inserted new information.

If I pay for a Supreme level of my order, does it cover the option of choosing a referred writer?

If you pay for the Supreme writing level and services, you get a number of extra features, one of which is an urgent assignment of the order to one of the expert writers in the field of your studies. Besides, the package includes a detailed plagiarism report with comments. Note, that you still cannot choose a particular person to complete the task. If you want a particular writer to work on a series of papers for you, you can request for a service of assigning a preferred writer. This is a separately paid option. In that case, the staff of the writing department exerts all efforts to contact your preferred writer as soon as possible and assign the order to them. Meanwhile, your order will be performed by one of the top-30 writers if you choose the Premium writing package. In addition, this package also includes a detailed plagiarism report on the order.

2. Our Company
What qualifications do you have?

Thanks to many years of hard work and due to excellently selected team of writers is beyond competition. No other companies can excel the level of our services, our resources, research abilities and writing skills of our excellent team of researchers. Former college and university professors with PhD levels, magazine journalists and editors with Master and Undergraduate degrees work 24 hours a day writing and researching. Their experience and skills cannot be underestimated and their professionalism and knowledge cannot be excelled. What is more, modern research resources and tools, access to the widest libraries and databases allow us to develop even the toughest assignments of any academic level.

How do you differ from other online writing companies?

The highest quality services is not just a promise like the ones in other companies’ advertisements. With us you do not have to doubt the originality or competency of the delivered paper which is backed up by top level professionalism of our writing team. Be careful with the sites of unknown origin which promise a research in one hour for a meager pay. Think – would a professional writer work for nothing?

Does deserve my trust?

We have worked hard for many years to gain the trust of thousands of customers from all over the world. Our main treasure is your belief and trust and we would never put it at stake or compromise our good name and excellent reputation earned over years.

How can I find you if I need help?

We are available 24/7/365 so you are free to contact us at any time of day and night if any questions arise. You can call us by phone, e-mail us, use live chat or write a message from your personal order page. The team of our customer care support will help you solve your issues as soon as possible.

What are the reasons why I ought to prefer to other custom writing agencies?

One of the main problems related to the custom writing market is that not all companies provide equally good services. Many students have got into a trap of the companies that merely pretended to be professional. So, instead of getting top-quality and plagiarism-free orders by the specified deadline, some students can obtain mediocre-quality tasks copied from the Internet. If you want to avoid such unpleasant experience, start cooperating with our client-oriented company and enjoy custom writing help of brilliant quality. papers meet academic writing and formatting standards and are always original. Also, if you order a research or coursework paper, you can be sure that our experts conduct thorough research and structure your work in a proper way. More so, our company`s writers can tackle with pressing deadlines, so if you have an urgent paper, you can order it at Avoid postponing the order placement process - consider that your assigned writer needs to have sufficient time for investigating literature, analyzing it, and performing research.

What are the main functions of custom writing agency?

The functioning of our custom writing company directly relates to the step-by-step order placement process that customers have to go through. You need to have a registered personal account on the company`s website. You can get accustomed with the paper samples available on the website and then make up your mind as to whether you want to place an order and what writer you would prefer. Clear guidelines, including paper topic, type, deadline, formatting style, deadline, academic level, and others, will help our writers meet all requirements as they will get all clarifications as to what they are to do. In case there are any additional files, for instance, paper templates, samples or other documents, you ought to upload them to the system or forward via customer support team. We assign the most suitable writer to your order as soon as you pay for the order. After the order completion, our editorial team always brushes up each order. More so, we scan all papers for plagiarism. If the paper needs revising, you have to send all revision remarks within 48 hours after the paper completion so that it is revised for free.

3. Our Service
What advantages does your company have?

We believe that it is impossible to meet the requirements of the customers without a constant evolution and growth. We constantly monitor your needs and wishes to meet even the highest expectations, as customers satisfaction is our top priority, our moving force and our inspiration. We are committed to excellence and quality in everything we do. We constantly introduce new great options to make you comfortable while working with us. Now you can easily communicate with your writer, do the billing verification, track the order status, provide clarifications regarding order instructions or attach some class materials on the writer’s request. You are also free to download your paper 24/7/365. In order to assure maximal quality of the orders we implemented a new writer match system which allows us to choose the best writer for a certain assignment. To meet growing customer demands we hire 10 new qualified writing experts each month to be available for any kind of order and prevent any problems. What is more, we offer you a possibility to contact us via phone or live chat 24 hours a day!

Do you offer only writing services?

Except for writing services, offers a wide range of researching, editing, proofreading assistance in all professional and academic fields. Any professional or academic level assignment can be developed by the team of our great professionals – for Secondary School, High School, College/University (Freshman, Sophomore, Junior, Senior), Graduate/Master and Ph.D. You can order all kinds of academic projects, starting from the essays, term and research papers, theses, dissertations, book reports, movie reviews, article critiques, journal reviews, applications, resumes and admission essays. What is more, Calculations, Accounting, Projects for the Business School, Intermediate Accounting, and PowerPoint Presentations can be ordered at

Will my custom essay or custom term paper really be custom made?

Original content of our output is our main responsibility. sticks to the anti-plagiarism policy and does everything possible to fight it. First, we cooperate exceptionally with the trusted writers who have proven record of their professionalism and non-plagiarism activity. Second, before sending works to clients we check every paper through the special ultra-modern anti-plagiarism software that detects even the most subtle hints of plagiarizing activity. And third, we provide not only plagiarism free papers; we develop only original professionally written papers able to meet all your requirements. Thus you can be absolutely sure in quality and originality, and if not – you can have your money back, if you send us a clear plagiarism report proving writer’s fault.

What topics are available at

Absolutely all the topics from any academic subjects you study at school, college, university or any other institution. Every month our writing stuff is enlarged with new professionals from various fields of knowledge to meet the growing demands of the customers. So there is no such a topic or subject we have no writing expert or researcher for.

Is it possible that I will receive a copy-pasted paper?

Absolutely not! We give our guarantees of total originality of the custom research we provide. Your custom research order will be developed especially for you, in correspondence with your needs and expectations. It will be an absolutely original work, no copying, duplicating or plagiarizing – guaranteed.

Will my writer read the needed text to write my custom essay?

We work with highly educated writing professionals who are familiar with every literature work assigned in college, school or university. Years of experience in the writing domain made our team real experts with deep knowledge and excellent writing skills. But if your task is unique, new and uncommon, only our writers can really help you. So if your book is new and unknown, and your deadline is just around the corner – contact us and we will help you. We have a great option provided by our “speed reading experts” who can cope with a lengthy book in less than 24 hours. We provide our guarantees that you will receive your order just on time and it will meet all your specifications.

Do you attach reference, bibliography and works cited pages to the order?

Yes. But to receive these options, you need to mention them in your order (state an exact amount of sources that must be used in your paper). Moreover, we offer a number of other free extras – a cover page, abstract, and table of contents. We will provide a FREE reference, bibliography and works cited page in any citation style (APA, MLA, Chicago, Turabian, Harvard, etc).

Is it really legal?

Of course. is a research service working on the legitimate basis. Our aim is to help students with their studies. All the procedure works very simply – when you order a custom research at you buy a copyright material from its author – just as if you were buying the book. We do not support any plagiarism and cheating, and you should remember this starting your cooperation with us.

Are your services confidential?

All your personal details are confidentially stored on our website. You are the only one who has access to your personal account.

Will my paper be available elsewhere?

No. We never resell our papers to any third parties or other customers. With you can feel totally safe and secure.

Do you do tests online?

Yes, we do. One of the services we provide is assistance with online tests and exams. So, placing an order, you have to click on the type “Online Exam.” The writer needs access to all the details about this test. So, we ask you to give all the books, materials, lecture notes, and other files in advance so that the writer could get ready for the questions of the test. Besides, we need to know your time zone and the exact time and date of your online exam. The writer gets ready to answer the questions after you specify all the instructions and then he takes the test at the time you have indicated.

Will you accept my order if the paper I need is extremely complicated?

We have organized our work so that every student could get help. Our writers work on different levels: from high school to Ph.D. To be on the safe side, you can ask us to check whether we can handle your order. To do that, you have to send us all the requirements and we will update you as soon as we get feedback from our writers.

I have read through the types of orders you offer twice. I still cannot find the one I need. What should I do?

Send us a set of instructions via email or live chat and let us check on them. We will let you know which type of assignment you should choose depending on the paper requirements.

At first, I wanted to work on the paper myself. So, now I have a draft and I need someone to finish it. Can you do that?

For sure, we will take your draft and finalize the paper. Please discuss all the details with our Support Team on live chat. They will guide you in placing the order.

I need to submit my paper asap. Can you write my paper now?

We take both long-time and very urgent tasks to do. Our experience of handling orders with extremely tight deadlines is great, but it is still safer to discuss your particular paper with representatives of our support team to save your precious time.

Does your company provide any discounts?

We have discounts that depend on the number of pages you have ordered in total. For instance, if the total number of the purchased pages is 30, you can get 5% off for your orders. If the total sum is 50 pages, you have a 10% discount. Finally, if the number of your ordered pages is 100 and more, you may obtain a 15% discount. Also, all first-time clients get 15% off for the first order.

How can I be sure that my paper has been proofread and edited?

Apart from custom writing, we have VIP services and one of them is proofreading by an editor. So, for additional payment, you can get a guarantee that your paper will be improved in terms of content and mechanics.

Can my writer purchase the book needed for paper completion?

As per company`s policy, you are to provide books and materials needed for the completion of your paper, especially if the sources are not available for download online.

What is the average level of writers at

The hiring policy of is very strict. Every writing expert has a high level of qualifications and capability to handle all kinds of writing tasks. Sophisticated tasks are assigned to the experienced writers with Master’s or PhD degrees, while ordinary papers are handled by competent writers with the Bachelor’s degree.

Can I see whether the paper has been proofread? Is there any chance to see in my customer’s account that there is an editor assigned?

Ordering a VIP service gives you a number of benefits. If you add a feature “Get order proofread by editor,” you get a guaranteed review of the paper by an editor. One click gets you more chances to have a flawless paper. A paid VIP service implies mandatory editing and proofreading.

4. Guarantees
How do I know that the paper will be delivered to me after I submit the payment?

We give our guarantees of timely delivery of the orders; not providing the services to our customers who have given us their trust and paid for the order in advance is out of the question. We value each and every customer and we appreciate that you have chosen as your helper. We also care about our current and future business to put it at risk fooling the clients. It is obvious that the Web site would never have been functioning for already many years if it worked in a fraud manner.

What will happen if I do not receive my order?

There are a few factors that are out of our control and are not our responsibility – for example some unavoidable technical failures in receiving the work or opening it. If the company is able to prove that all the work has been completed on time you will not be entitled to the money back guarantee. However, in the opposite case (if we cannot prove on-time completion of the order), you will get a special discount on the next order. We promise to deliver all papers on time. However, sometimes customers are responsible for the late delivery (the order is not verified or writer is waiting for the important clarifications). Therefore, please check your email for possible messages from our support team.

What if custom essay does not meet my expectations?

You can ask for free revision in the “Files” section on your personal page. You can send your comments to the writers and set the number of hours to complete the revision. If the alterations to the order can be regarded as rather significant or the demand for revision has been issued after 48 hours period from the delivery date a rewriting fee will be charged. It will be calculated according to the complexity of the task. For more information please check the Pricing page.

Do you have a refund option? is proud to do our best for your satisfaction. To provide maximum comfort for our clients we offer a free revision option which is available during the 48 hours period from the order delivery date. Free revision is made if our writer has failed to meet your initial requirements. We are committed to customer satisfaction and we do our best to provide only top quality services to our world-wide clientele. However, if you believe that your writer has not adhered to the initial instructions, you can ask us to refund the order within 14 days after deadline expiration. If you encounter a plagiarism issue, you will have to provide a valid plagiarism report proving our writer’s misconduct.

What is your privacy policy?

We collect only the most needed personal details to process clients’ orders (valid email address, phone number, and customer’s name). We do not share or distribute clients’ details to the third parties.

Do you accept international orders? is a network uniting over 700 writing experts from different corners of the world. So no matter which country you are from we are sure to find a suitable writer just for you. Although our company is situated in the United States of America we work with the clients from Canada, Asia, Europe, Saudi Arabia, United Kingdom, South America, Australia, Japan, Africa etc. Your custom research order will be developed to meet academic standards of your country.

I need a guarantee of my score. Can I be absolutely sure that I will get a supreme quality assignment from your writers?

We always guarantee quality writing, but we never offer any hope for any grades. You do understand why. What we tell you for sure is that your order will be handled by a Bachelor’s, Ph.D. or Master’s degree holder who is knowledgeable in the area you need. We have twenty-two years of writing experience, and we are among the leaders in the academic market. Our writers are proud of having lots of happy customers. If you want to check on the level of writing our experts demonstrate, you can look through some samples we offer for our clients.

Do you offer stable writing rates?

We have a policy of fixed pricing on the website. You can trace how the price is formed on the basis of such factors as urgency, length of the paper, and academic level of writing. We have transparent rates for the orders and you can check them any time you need. More than that, we offer discounts to loyal and new customers of Get to know more about the bonuses and discounts from our customer support team. Please note that the first order of every new customer gets guaranteed 15% off.

5. Is there a possibility of plagiarism in my order?
What can I do with the work?

Our work is intended as an educational tool only and remains our copyright property. We provide our services with an educational research purpose and you must assure that you won’t use it to follow any other intentions.

Isn’t it cheating to use your services?

As it has already been mentioned before, our activity has only educational motif. You are to assure that you will use our services only as an educational tool. In other case we may refuse to supply our work to you.

Your service looks like encouraging plagiarism – is it?

Of course not! The work you order at remains its copyright and you have no right to hand it in as your own. As you understand this may be considered as cheating and will also be a violation of the copyright law. According to the legal instructions we could sell you the copyright on work as well, but this does not go along with the company’s policy. We do not encourage cheating. Our aim is to supply the experience and knowledge to the students, ease their way through the studying process as we strongly believe it can improve educational standards: a student with a good guideline will achieve more success in understanding the topic and the question than one without.

6. Ordering
How can I place an order?

Order process at is rather simple. If you are willing to place your order at our website simply follow this link that will take you to your personal order page where you are to leave your requirements, orders details and contact information

How do I pay and when?

Payment has to be completed before the work on the order begins. Our Financial Department will verify the order and writer will start working on your assignment. We offer you a possibility to choose the most comfortable payment system – through the major debit and credit cards using our website. Unfortunately we no longer accept checks and payments after order delivery because of some fraud activities of the individuals.

Is it safe to submit payments through your site?

To ensure maximum financial protection of our customers we cooperate only with the reliable world-known companies - These payment methods are secure legally registered ways to conduct an easy and quick money transfer. After filling out your order form you will have two payment options: will take you to the web pages where you can easily make a payment following proposed tips and hints. Only a few minutes separate you from the moment we start working on your order – we will begin it right after receiving your payment by our company. Visit web pages to learn more.

Are there any hidden charges or fees?

Absolutely not! Our policy is to provide maximum comfort and confidence to our customers. We want you to trust us and we will never ruin the trust we have gained by hitting customers with ridiculous bogus fees and delivery charges. We guarantee that there is nothing more than advertised price!

I am not sure that your writers will cope with my paper. Can I place the order only after you have confirmed that they will?

Sure, we will discuss the details with the writing department after you send us all the requirements. You can do that either via live chat or email.

Is it possible to change the number of pages after I have placed the order?

You can place an additional order, mentioning the id of the initial one. It is possible to do that from your account, section My orders. If you need technical support in changing the word count, you can get in touch with the live chat support team, and they will do the rest.

When will you assign a writer to my paper?

It typically takes from several minutes to several hours to find a suitable writer for a particular order. We always try to do that without any delay. Although it may happen that the urgency you have selected, the complexity of instructions, availability of writers in this particular season, and other factors may affect the time needed to assign the expert.

I have some payment issues. How can I resolve them?

Although we never deal with the financial operations directly, we can advise you to try some other system of payments or try a credit/debit card of some other bank. Besides, it can be helpful to use a different device or change the browser. In case none of these tricks work, you should contact Customer Support any time you need help and discuss the problem.

My payment fails. What can be the problem?

You may get a message "authorization failed” or “payment failed.” In case of this error, make one more attempt with another device, web browser, card, or payment processing company. If that does not help, you should contact your bank directly or clarify the issue with the payment processing company.

I have had several assignments with you and I like the writing approach of one writer. I would like to ask him/her to work on all my papers. How can I place orders to get the same writer again?

Check the order you liked and identify the id of the writer, whose style you like. Now, placing a new order, all you have to do is to insert this id into the option Preferred Writer. On clicking "Add," you let us know that you want us to assign this particular writer to the order. The service implies having an extra charge of +15% to the order price. We give this amount directly to the chosen writer without any deductions. Thus, your order will be prioritized by the writer.

I got a notification about an order refund. When will I get my money back?

Refund procedures typically take approximately 3 to 5 business days. Processing of the amount to your bank card depends on the procedures in your bank.

How can I pay for the order? Which credit cards do you accept? has several options for payments. Choose between SafeCharge, EcommPay, Stripe, 2Checkout, and SolidGate. The company accepts all types of credit and debit cards.

7. Delivery
How will I receive my custom essay?

You can get your custom paper in two simple and secure ways – either get it as an attachment to the e-mail or download it from a protected online location, using your personal user name and password which will be delivered to you in a special confirmation letter.

What time will my essay be delivered?

We guarantee on time delivery, which means that your paper will be sent to you exactly on the day requested in the order form (deadline date).

What should I do if my essay is not delivered on time?

First of all do not panic and contact our support team immediately. You can reach us via live chat, phone or messaging system on your order page at any time of day and night. Our representatives are available 24/7/365 and they will eagerly and promptly react to your request and try to solve the problem right away. There may be a few reasons why the delivery is late. First, you might have given a wrong e-mail address or your SPAM filter sieves our messages. Second, your writer may be waiting for your additional instructions and cannot continue working without your assistance. And third, your work may be in the plagiarism check process. Anyway, do not hesitate to contact us and we will solve the problem by all means.

Will I be able to edit the paper provided by your writing services?

If you find that your paper needs to be revised because some original instructions were not followed, you can request a FREE revision from your writer during 2 days after order delivery. Please mind that this option is n/a if you send additional or new instructions after the work is done.

I have placed my order with a seven-day urgency. If my writer completes the paper earlier, can I get it right away?

Your chosen deadline is our priority in work. It determines the price you cover and the amount the writer earns for their work on the order. It would be wrong to request for earlier delivery from them as they would be eligible for higher salary then.

8. Customer Support
How will you contact me?

All our customers are able to follow and control the process of their orders. Our representatives make sure to inform you about any news and keep you always updated. Your e-mail and phone numbers are essential communication channels, so filling out your order form, please, make sure that all the data is correct.

Is it possible to communicate with the writer in a live mode?

Our company has strong confidentiality policy, which presupposes total confidentiality both of the customers as well as the writers. To provide maximum protection to the both sides does not make a live communication with the writers available, but a new messaging system introduced by our IT specialists is just as effective. To stay in touch and be abreast of all the news, check your e-mail from time to time. Use your personal page to ask order-related questions to the writer who will use the same messaging system as well.

What if I need immediate assistance?

If you are an existing client all you need to do is to log into secure Customer Care Area. Our support team will immediately react to your problem and will make sure to assist you with any order-related issue. Our representatives are available 24 hours a day, so even if you haven’t got your personal account yet, they will eagerly meet your request and solve your issue in a couple of hours.